Terms & Conditions

Medicalrehabilitation Ltd

Patient Terms and Conditions

These terms and conditions (these Terms) set out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In these Terms:

  • we’, ‘us’ or ‘our’ means Medicalrehabilitation Ltd. incorporated and registered in England and Wales with company number 11673311 whose registered office is at 18a Heath Road, Nailsea, Bristol, England, BS48 1AD; and

  • you’ or ‘your’ means the person using our services.

These Terms should be read along with our Privacy Policy, if you have any questions about these Terms or our Privacy Policy, please contact us by sending an email to: [email protected]

  1. General terms and conditions for all patients

    1. These Terms form the basis of how you will use our services. By using our services, you agree to be bound by these Terms and our Privacy Policy.

    2. These Terms may be updated from time to time, in which case we will notify you.

    3. Our initial consultation with you will be free of charge. If we believe we can assist you then you will be required to set up a patient account (via our website). To set up a patient account you will need to provide or upload a copy of a ‘consent form for release of medical record’ that your current general practitioner (GP) will provide. We will not be able to provide you services without this.

    4. Unless your consultation is covered by medical insurance that we have been able to verify in advance, consultation fees are payable in advance (via our website) via all major credit and debit cards.

    5. Once consultation fees have been paid, they will only be refunded if your appointment is cancelled by you in writing to [email protected] no later than 48 hours before the appointment time (less a reasonable administration fee).

    6. We offer medical cannabis prescriptions under the T21 Project. You will need to pay for the initial consultation and every time we prescribe you a cannabis prescription.

    7. For each consultation you agree to:

      1. be on time;

      2. not to attend if you are under the influence of drugs or alcohol;

      3. turn off all distractions such as your mobile telephone; and

      4. follow up on agreed-upon action steps in-between consultations.

    8. Consultants involved in your care are independent practitioners and are not our employees. Accordingly, other than in relation to our obligations under the Privacy Policy, we will not be liable for any act or omission of any consultant and each consultant will be responsible for the care he/she gives you.

    9. Consultations will generally be by telephone or video conferencing services, however if you do attend our clinic in person, we do not accept any responsibility for the theft or loss of, or damage to, any of your or your visitors’ property.

  2. Confidentiality

    1. Confidentiality is very important to us. We recognise that during any of our sessions, you may disclose personal and/or confidential information (Confidential Information), and we agree that we will not at any time directly or indirectly, disclose any Confidential Information to any third party unless otherwise stated in this Clause 2.

    2. We may access, preserve and disclose details provided by you or your consultant for the purposes of providing care and administering your account in accordance with our standard operating procedures; and if required to do so by law or in the good-faith belief that any such access, preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that our care breaches the rights of third-parties; (d) respond to your requests for customer service; or (e) protect our rights, property or personal safety as well as our patients and the public. We may also disclose Confidential Information with your prior written permission.

    3. You agree that we are free to publish any positive statement you make or any positive feedback you give during our services on our website or on any of our social media pages but only on the condition that we do not disclose your identity.

    4. You are free to discuss our relationship as you wish so long as such discussions are truthful rather than making untrue or unsubstantiated allegations against us on social media or otherwise. Please refer to Clause 6.8: Non-Disparagement below.

  3. Data protection

    1. Our Privacy Policy is available at: https://medicalrehabilitation.co.uk/privacy-policy

    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  4. Insurance

We carry full professional indemnity insurance by a reputable insurer.

  1. Important disclaimer; Personal responsibility; Assumption of risk; Release of claims

    1. You accept full responsibility for your choices, actions and results before, during and after our services, and you knowingly assume all risks of the services relating to any use, misuse, or non-use by you of our services. You acknowledge and understand that (a) you are responsible for your results and actions and (b) that whilst we will always have your best interest at heart and will aim to help you in making your life better, this is on the assumption that you will make the effort with an open mind and that you will select appropriate and realistic goals.

    2. However, we offer no service guarantees, and positive outcomes are dependent on your efforts both inside and outside of our services. You hereby understand and acknowledge that by offering our services we are not promising or guaranteeing any specific outcome and any comments by us about any outcomes are expressions of opinions only and outcomes are based on subjective factors that cannot be controlled by us. Refunds will only be issued as set out in Clause 1.5 and Clause 6.7.

    3. While we take care in creating effective services, you agree that we will not be held responsible in any way for the services or information that you request or receive through our services. You agree that you fully and completely hold harmless, indemnify, and release us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against us in the future that may arise from your participation in the services and, to the extent permitted by applicable law.

    4. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any (a) losses that were not foreseeable to you and us when our agreement was formed; (b) losses that were not caused by any breach on our part; (c) business losses or (d) losses to non-consumers.

  2. General terms

    1. Entire Agreement: These Terms contains the entire agreement between us. These Terms may be modified or amended at any time if the amendment is in writing and signed by both of us.

    2. Third party rights: No one other than a party to these Terms has any right to enforce any term of these Terms.

    3. Assignment: No party may assign their rights or obligations under these Terms to anyone else.

    4. Waiver: No failure or delay by either party in exercising any remedy, right, power or privilege under or in relation to these Terms will operate as a waiver of that or any other right, power, remedy, or privilege of such party, nor will any single or partial exercise of any right, power, remedy, or privilege preclude any other or further exercise of that or any other right, power, remedy, or privilege.

    5. No partnership or agency: Nothing in these Terms constitutes, or shall be deemed to constitute, a partnership between the parties nor make any party the agent of another party.

    6. Severance: If any provision of these Terms (or part of any provision) is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms shall not be affected.

    7. Governing law and dispute resolution: Should we ever have any differences, it is hoped that we could work them out amicably, however, if we are unable to find a resolution in 14 days, we agree that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us in accordance with the laws of England & Wales, unless we both agree otherwise in writing. You acknowledge and agree that the only remedy that can be awarded to you through arbitration is the full refund of the fees you paid us for our services. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you, unless otherwise provided by law. We each hereby agree that the decision of the arbitrator is final and binding and may be entered as a judgment into any court having the appropriate jurisdiction. We also agree that should arbitration take place, it will be held in London, United Kingdom, and the prevailing party shall be entitled to all reasonable legal fees and all costs necessary to enforce the decision of the arbitrator.

    8. Non-Disparagement: You agree to not publicly make any negative or critical comments about any aspect of our services or any of our consultants, or to communicate with any other individual, company or entity in a way that disparages us or any aspect of our services or harms our or any our consultants’ reputations in any way, including on social media. In arbitration or when required by law, you are not prohibited from sharing your thoughts and opinions about us or any aspect of our services or any consultant.